• Why do my clients do not fill out our customer satisfaction surveys?

    Posted Quick Audits Blog on May 31, 2017

    With so many several tools available to conduct the survey, how can you define the most appropriate platform? The most effective option will depend on the characteristics of the business and the type of information you are looking for. It is important to have several aspects in mind, such as the amount of time it will take to do the survey, the place where the clients will respond and the benefits that they will obtain from doing so. All these aspects can make a difference in achieving greater participation.

  • Technology: The best ally for business

    Posted Quick Audits Blog on May 10, 2017

    The new technologies offer an infinite amount of opportunities to seduce and satisfy a customer who lives in the era of real time feedback, absorbing information constantly and connected to its virtual world 24/7.

  • Retail + Technology = Happier Customers

    Posted Quick Audits Blog on Apr 26, 2017

    The focus of customer service is directed to continuous innovation. The best way to innovate in retail is to create new and pleasant experiences, which then are stored in the memory of customers. This is achieved by identifying ways to get to know them better, to know what moves them to go to a specific business and why they come back. Ideally, clients should be the ones guiding companies in the process of innovation and adaptation to change.