• Technology: The best ally for business

    Posted Quick Audits Blog on May 10, 2017

    The new technologies offer an infinite amount of opportunities to seduce and satisfy a customer who lives in the era of real time feedback, absorbing information constantly and connected to its virtual world 24/7.

  • Retail + Technology = Happier Customers

    Posted Quick Audits Blog on Apr 26, 2017

    The focus of customer service is directed to continuous innovation. The best way to innovate in retail is to create new and pleasant experiences, which then are stored in the memory of customers. This is achieved by identifying ways to get to know them better, to know what moves them to go to a specific business and why they come back. Ideally, clients should be the ones guiding companies in the process of innovation and adaptation to change.

  • How to achieve greater productivity in your Contact Center?

    Posted Quick Audits Blog on Apr 19, 2017

    As companies evolve, the processes of data mining or data management become increasingly more complicated. The need for valuable information to evaluate management efficiently and in real time is vital for companies in order to adapt quickly and optimize performance.