• Claves para incentivar la participación en las encuestas de satisfacción

    Posted Quick Audits Blog on Jul 13, 2017

    Satisfaction surveys are one of the most important tools to find out exactly what customers think and, thus, evaluate the performance of the business. They are also useful in identifying opportunities for improvement, which are otherwise unknown to the company before using the tool. Nonetheless, in order to get the most accurate results, there must be a high degree of respondent participation.

  • Promoting a culture of innovation

    Posted Quick Audits Blog on Jun 15, 2017

    Any company looking at long-term growth will need to make several significant changes over its life cycle. Taking into account the workings of the world, in which the business environment is increasingly changing, constant innovation must be part of the culture in any business.

  • Why do my clients do not fill out our customer satisfaction surveys?

    Posted Quick Audits Blog on May 31, 2017

    With so many several tools available to conduct the survey, how can you define the most appropriate platform? The most effective option will depend on the characteristics of the business and the type of information you are looking for. It is important to have several aspects in mind, such as the amount of time it will take to do the survey, the place where the clients will respond and the benefits that they will obtain from doing so. All these aspects can make a difference in achieving greater participation.